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Catastrophe Response

When catastrophe strikes we have the resources to process high volumes of claims and get communities and businesses back on their feet.

Service Overview
Expert in this field
John Gragson

Vice President & Director of U.S. Catastrophe Operations

T: +1 469 986 7064

Local response, global expertise.

Our scale and capability in the US positions our catastrophe response team as an ideal partner. We have a vast network of specialists throughout the US and we can scale up our team by calling on our global pool of over 6,000 talented, and experienced specialists.

After the dust has settled, our consultancy and repair services can work with you to ensure you rebuild stronger and safer.



What sets us apart?
  • Catastrophes cause significant property damage and business interruption and our aim is to provide an excellent service to your policyholders so life can return to normal as quickly as possible.

    Regardless of the size, the scope, or location – a hurricane resulting in storm surge and severe winds across several states, or a single-site man-made catastrophe – our US catastrophe specialists are able to be mobilized quickly to provide expertise and experience to assess and manage disaster-related claims.

    Our catastrophe response team are professionally qualified and have completed the catastrophe adjusting proficiency evaluation through Vale Training Solutions. The specialists working with you will accurately determine the coverage scope and can provide appropriate and insightful reporting and analysis throughout the life of the claim.

    Reporting Claims:

    Claims should be reported through our Catastrophe Intake Center for immediate service.

     Reporting by phone: 1-800-998-5741

    Reporting by email:


  • Interested in joining our team?

    Our catastrophe team consists of specialists in catastrophic loss adjustments, supervision and management. In addition to our own highly trained staff, selected independent adjusters provide an extensive labor reserve allowing us to quickly put experienced people on-site and ready to work anywhere in the world.

    To ensure we attract and retain the best and brightest adjusters in the industry, we evaluate each adjuster’s ability to determine coverage, scope, estimate, and report professionally on catastrophe losses. Catastrophe Adjuster Proficiency Evaluation (C.A.P.E.) is administered by Vale Training Solutions and is the first program of its kind in the independent industry.

    Adjusters wanting to enroll in our Catastrophe program can create their adjuster profile on our online form – click here.

    By creating a profile in our system, you will be eligible to receive adjusting assignments matching your location, skill sets and licensures from Sedgwick and our affiliated companies.

How we can help
  • Catastrophe experts in many fields

    Best known for our loss adjusters and claims management services, we can also provide you with engineering, environmental and construction consultants, forensic accountants and emergency repair contractors.

  • At your side 24/7

    It’s a simple and easy process to engage our catastrophe response team. Through our emergency reporting program you can quickly access our trained staff who are available 24/7.



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