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Motor

Our UK motor service is built on our technical expertise, technology and processes. We'll work with you in a flexible, transparent way to meet your customers' needs.

Service Overview
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Our service, inTrust Motor, is a comprehensive solution to help you manage motor claims. With over 100 staff managing over 25,000 claims each year, we provide the right level of expertise and experience.

We offer flexible motor claims management which can be tailored to meet your customers, or your business’ needs. Technology and data is increasingly important in this sector. It can help insurers track the efficiency of repairers and it can facilitate decisions about the most appropriate repairer – not just based on location. We’ve invested in technology, so we can manage claims effectively.

Service Features
  • I'm an insurer

    We understand that motor is a competitive market for insurers in the UK. We’ve a proven track record of delivering indemnity savings and can help you to provide a high level of customer service to your customers when a motor claim is made.

  • I'm a broker

    Our complete motor claims and repair management service can help you manage your customers’ motor claims in a timely and cost-efficient way. We provide a tailored service for your clients, so you can provide them with a solution that meets their needs. Your customers will benefit from our expertise within the motor sector, as well as Cunningham Lindsey’s wider capability and expertise, if required.

    Our experienced motor team offer:

    • 24/7 assistance – first notification of loss
    • Accidental damage claims management
    • Vehicle recovery
    • Cunningham Lindsey Assist – approved repair network
    • Engineering experts
    • Replacement vehicles
    • Third party claims management
    • Fraud screening
    • Uninsured loss recovery
    • Consolidated billing, including excess and VAT management
    • Provision of regular reporting and management information.
  • I'm a fleet manager

    We understand managing a fleet can be complicated and expensive. We’ve a proven track record in the motor sector and have managed claims from over 100,000 private cars, commercial and specialist vehicles.

    Our motor team has the expertise and experience to meet the demands of your business. We can help you keep your drivers on the road, repair your vehicles quickly, and reduce your claims spend. We also offer guidance on the risk management strategies in place for your fleet.

    Our experienced motor team offer:

    • 24/7 assistance – first notification of loss
    • Accidental damage claims management
    • Vehicle recovery
    • Cunningham Lindsey Assist – approved repair network
    • Engineering experts
    • Replacement vehicles
    • Third party claims management
    • Fraud screening
    • Uninsured loss recovery
    • Consolidated billing, including excess and VAT management
    • Provision of regular reporting and management information.
  • Our complete service offering

    We offer services across every aspect of a motor claim including:

    FNOL, capture & intervention

    • 24/7 service
    • Third party capture
    • Intervention
    • Fraud screening

    Third party claims management

    • Intervention
    • Fraud screening
    • Property damage
    • Credit hire
    • Personal injury
    • Litigation management
    • Fraud investigations
    • Recoveries

    Accidental damage claims management

    • Deployment to repair network
    • Desktop engineering
    • Replacement vehicle provision

    Recoveries National recovery unit

    • Debt collection approach
    • Balanced skill sets
    • Missed opportunity audits

    Other services

    • Rehabilitation
    • Field investigations
    • Motor theft investigations
    • Motor fraud
    • Locus reports
    • Statement taking
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