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How we work with you

We provide your customers with access to help, 24/7, 365 days a year.

First notification of loss
Find an expert

Get in touch with one of our experts around the world, who will be happy to discuss your business needs.


Available to take new instructions 24/7, 365 days a year by phone, email, fax, online and other reporting channels. We capture and register details of new losses and triage the claim to relevant experts.

How we can help
  • Validate policy cover

    We quickly validate policy cover. We can handle the claim via a desk or visit by a loss adjuster. We manage claims according to your specific needs.

  • FraudLine

    FraudLine is a UK risk management tool for local authorities, education and housing associations, to deter fraud and anti-social behaviour.

Service Overview
  • MaintenanceLine

    Subscribing to ARMA MaintenanceLine puts procedures in place for dealing with urgent out of hours emergency repair work. It covers both uninsured emergencies and helps mitigate insured losses. Through MaintenanceLine we provide out of hours emergency assistance on behalf of managing agents for use by lessees/tenants of blocks of flats and other housing developments.

  • Regulated activities

    For a broker or intermediary who provides or want to provide a claims handling service to their customers, there are specific regulatory responsibilities under the Financial Conduct Authority (FCA).

  • Cunningham Lindsey Regulated Activities Limited

    We’ve established a separate company specifically to assist brokers, authorised to transact administration and performance duties in respect of claims they may handle on their customers’ behalf. We can provide you with a branded, authorised claims facility, which enables you to demonstrate compliance to the regulator.

  • Recovery unit

    We provide a full recoveries service covering commercial property, household, travel, motor and uninsured loss recoveries. We offer a low cost solutions, whilst maximising recovery amounts in the quickest time.

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Related services
  • Third Party Administration

    Our TPA is provided by inTrust - claims management across all classes of insurance to corporates, insurers, brokers and MGAs.

  • Weather Services

    Our weather services are provided by WeatherNet, a recognised authority on UK weather trends - past and future.

  • Profecta

    A joint venture with legal firm BLM - a single team for claims handling, loss adjusting and litigation.

  • Home Foreign

    Offers a local response to a global claim, whatever its location and however complex or catastrophic.


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