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We’re the UK’s largest team of casualty experts with an eye for detail and a track record for reducing the cost of your claims.

Service Overview
Expert in this field
Simon Hiscock

Global Specialty Markets
Liability Client Director

We’re a team of over 180 technical experts handling over 40,000 casualty claims a year.

We exist to protect your brand, look after your customers and save you money. That means we look at every case, no matter how large or small, with the same degree of stringency.  Ultimately, that’s down to the experience and judgment of our people. They’re responsible for making the right decisions on legal and policy liability, the cases we defend and those we don’t.  And it’s their diligence and forensic eye for detail that helps us pinpoint and combat fraud.

Our services include third party administration, field based loss adjusting and complex loss.   So whether you need help handling an influx of illness claims made against tour operators, require an urgent liability investigation ahead of a looming portal deadline, or face complex environmental or product recall issues across the globe, we can help. 



How we can help
  • Resolving claims quickly

    Our specialist casualty team are quick to determine the cause of a loss and offer you prompt advice on policy response, legal liability and recovery opportunities.

  • Technology driven

    We equip our adjusters with the latest tablet technology to enable reporting and video streaming from site – reducing delays and helping you comply with pre-action protocols and the Ministry of Justice reforms.

  • Expert fraud detectors

    At a time when claims fraud is costing the industry dearly, rest assured you are in safe hands. Our staff are alert to spurious claims and saved clients £9m last year.

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Related services
  • Fraud Prevention

    Fraud can damage your business and the insurance industry. Find out how we prevent and detect fraud.

  • Overview of General Loss Adjusting

    We have a long history in the UK as a leading loss adjusting business, providing you and your customers with the best technical skills and local,...

  • Third Party Administration

    Our TPA is provided by inTrust - claims management across all classes of insurance to corporates, insurers, brokers and MGAs.

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