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We were quickly instructed by insurers. On 9 December, one of our commercial property adjusters was on site and drying equipment was immediately installed. The case then transferred to our Major & Complex Loss team.
A local surveyor was appointed and, once the price had been agreed, a local contractor began strip out works on 4 January. The surveyor put together a tight programme for the restoration works, which was scoped and agreed with a team of local contractors. Most of the contractors were also club members and had a vested interest in restoring the facilities as quickly as possible.
Our FAS Global accountant visited the customer on 7 January to support and assist with their business interruption claim. Various measures to mitigate the effects on turnover were agreed, including an advertising package, as well as various incentives to attract new members and encourage existing members to re-join.
On the course itself, a report was commissioned from the Sports Turf Research Institute (STRI) and a specialist contractor worked with the club’s green keepers to restore the greens and bunkers. All the while, the course continued to operate using winter tees.