Rapid claims handling is crucial for all parties and significantly reduces the subsequent claims costs.
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Denmark once again experienced an extreme rainfall in the summer with the subsequent water chaos, experienced by many companies and individuals. The damages from extreme rainfall is more frequent and more violent in scope than before.
The extreme rainfall naturally resulted in a very extraordinary number of inquiries in a very short time – and of course, most insurers are not geared to it.
In that situation, there are many insurers that use Cunningham Lindsey to solve the tasks quickly and professionally. It places great demands on the company’s competencies:
There was a need for a high level of preparedness in an emergency situation, where many different skills and experts had to be brought into play in relation to the current needs of many customers. There was a need for great flexibility in relation to the customers’ need for new and changed requirements for help. Many different tasks were solved in relation to the acute situations – both Loss Adjusting tasks, claims processing and others.
FAST HELP AND DAMAGE
Rapid claims handling and help to lift a large burden of insurance companies in an acute situation like extreme rainfall is crucial for all parties and significantly reduces the subsequent claims costs.
Of course, a decisive factor for great customer satisfaction and loyalty is the speed of handling the claims in such an extreme situation rather than long waiting times.
QUALITY AND CORRECT TREATMENT OF CASES
It is absolutely crucial to get the proper assistance to the damage – both for the sake of injury, but also to customer satisfaction – and the clients emphasize the high professional competence of Cunningham Lindsey Nordic
PERFORMANCE OF TIME LIMITS
The quality of claims processing is very important, but so is keeping time limits. In an acute situation, of course, the companies do not have the opportunity to comply with the normal quality targets for claims processing in respect of time limits. The use of Cunningham Lindsey’s skills and resources has helped to better meet deadlines without compromising quality.