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Overview of Major & Complex Loss

Our Major & Complex Loss (MCL) team have the expertise and experience to give you world class advice and a cost-effective, fair claims handling service to get businesses up and running as quickly as possible.

Service Overview
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Get in touch with one of our experts around the world, who will be happy to discuss your business needs.


We provide risk management, technical loss adjusting and claims management expertise to a range of industries, including construction, manufacturing, marine, mining, power, retail, cyber and technology.

Our global network of loss adjusters has the technical skills – many of our 5000 staff are engineers, lawyers, accountants, surveyors and economists – and in-depth sector knowledge, to be a trusted partner to help you mitigate or resolve claims. With loss adjusters in over 60 countries, you will be working with someone who understands the local culture, business and regulatory environment that you operate in

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  • Quick claims settlement

    We place an emphasis on quick claims settlement and have the experience to make sure your claim runs smoothly. We also reduce costs by applying project management principles to the claim from the outset. We communicate regularly with you and you have full access to claims information via our online web portal, so you have the management information and analysis you need.

  • A 24/7 service

    With major and complex loss, a quick response is essential to minimise damage and the impact on your business and reputation. Our loss adjusters are available at any time and will respond promptly, and with a global network of expert colleagues, they can draw on additional expertise whenever and wherever it’s needed.

  • Access to a network of expertise

    This network of loss adjusters are supported by the wider business and can draw on the expertise of, for example, our independent division, Forensic Advisory Services (FAS) who provide quantification of business interruption and financial losses across a range of industries. Our FAS team includes qualified CPA’s and Chartered Accountants who specialise in forensic accounting. They have broad experience in catastrophe and major loss quantification, including the Queensland floods, Thailand floods, Japanese tsunami and Christchurch earthquakes.

  • Our Global Specialty Markets team - for the Nordic markets

    Our loss adjusters can be contacted in a number of ways, including via the Global Specialty Markets (GSM), a portal to the resources that we offer to ensure that any client within the Nordic markets can access our full range of services through a single point of contact.

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