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New Zealand

We are New Zealand's premier loss adjusting service provider with 22 branches nationwide and over 200 members of staff.

  • Overview

  • Head offices

  • Local offices

  • Assign a claim

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Overview

What we do

Combining international experience with local knowledge, we offer unrivalled claims services

We are committed on remaining one of the market leading firms in this market, providing sound advice and guidance to our clients.

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Service features
  • Business Interruption & Financial Claims

    We provide specialised loss adjusting and risk management expertise across a wide spectrum of financial, commercial crime, professional liability, product recall and political risks. Our team of qualified accountants is widely experienced in all of the financial aspect of claims and we have been the leader in financial claims adjustment in New Zealand for more than 20 years.

    Our financial claims team offer services to the insurance industry in the following areas; business interruption adjustment, business loss mitigation, fidelity guarantee adjustment, stock quantification and valuation, litigation support, motor vehicle loss of use, loss of rents adjustment and forensic accounting. Our adjusters draw on their vast experience of business in trauma, calmly working through the options with the insured, to find the best solution for the short and the long-term.

  • Claims Management

    inTrust is our independent Third Party Administration service and provides claims management across all classes of insurance to corporations, insurers, brokers and MGA’s. We take on the responsibility for delivering your promises on claims, with staff who aim to settle claims swiftly and sympathetically, based on your values and customer service philosophies. inTrust is focused on our clients unique business needs, providing them with a tailored risk and claims management solution by delivering a service which reflects their specific claims protocol, philosophies and risk management goals. We provide a first class, proven and credible TPA service with direct access to the entire Cunningham Lindsey network, globally, should the need arise.

    The benefits of a partnership with us could provide you with:

    • Flexible first notification of loss – by phone, email or online 24/7
    • A bespoke, branded service to extend your current capabilities incorporating your requirements, philosophies and claims protocols
    • A claims management workflow system which is individually tailored to suit your specific claims management and information reporting needs
    • Regular communication with all key stakeholders providing clarity on the present claim situation and next steps in the process
    • A cost-effective hub solution for cross-class/multi-territory programmes ensuring a consistent service and a pro active approach to claims settlement
    • Secure processing, management and detailed reporting of claims payments providing peace of mind over your financial transactions
    • Consolidated management information across all territories and classes of business giving you complete visibility over your entire claims portfolio
    • Account management from a dedicated relationship manager acting as your voice within our business, supporting the delivery of your tactical and strategic goals
  • Loss Adjusting

    We are incredibly proud to be awarded winners of the Claims Service Provider of the Year 2012,2013 and 2014, and the finalist for Women’s Employer of the year 2015, by the Australia and New Zealand Institute of Insurance and Finance. It reflects the effort and performance of the team and we consider it a privilege to have had our achievements recognised by the industry.

    We exist to help New Zealanders by guiding them through challenging and largely unexpected circumstances. Our responsibility is to help direct a course of action which will have a huge impact on people’s lives. With this in mind, it is the personal touch – relating to people and showing genuine empathy – which has been the challenge taken up by all of our staff. We have empowered this vision by developing a service that is consistent, measurable and transparent in nature. We have looked to strengthen our relationships with the people that we help, and with the insurers that drive us. Cunningham Lindsey sets the standard in loss adjusting.

  • Marine

    Our Marine team provides survey and loss adjusting services to insurers, brokers, vessel owners, lawyers, freight and shipping companies and road and rail transport operators. We have the expertise to handle all marine survey and adjusting needs including hull, machinery, or cargo on yachts, charter vessels, cargo ships, tugs or super yachts. Our surveyors provide professional services in marine hull, cargo, builder’s risks, carrier’s liability, litigation, valuation, marine consultancy and recovery work.

    We are the Lloyd’s Agents for New Zealand and we have a presence at all major ports and cities to respond to any marine loss in New Zealand or the Pacific Islands. We also have access to the wider global Cunningham Lindsey network of support and expertise, should the need arise.

Head Office

Auckland

Head Office

Head Office

Office address:

Auckland

Level 5, Cnr Kent & Crowhurst Streets, Newmarket

PO Box 335, Shortland Street

Auckland

Auckland

1140 New Zealand

Telephone:

+64 9 520 4444 / 0800 800 270

Fax:

+64 9 520 4420

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Time zone

GMT +13.00

Services we offer

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Local offices

Auckland

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Office address:

Auckland

Level 5, MetlifeCare Building

Cnr Kent & Crowhurst Streets

PO Box 335, Auckland

New Zealand 1140

Contact:

Judy Morris

Telephone:

+64 9 520 4444

Fax:

+64 9 520 4420

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Time zone

GMT +13.00

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Blenheim

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Office address:

Blenheim

Level 1, Youell House

1 Hutcheson Street

PO Box 170, Blenheim

7240 New Zealand

Contact:

Paul Smith

Telephone:

+64 3 578 9441

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Time zone

GMT +12

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Christchurch

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Office address:

Christchurch (Major & Complex Loss)

Level 1, Aviation House

2/12 Orchard Road, Harewood

PO Box 79 193, Avonhead, Christchurch

8446 New Zealand

Telephone:

+64 3 357 0126

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Time zone

GMT +12

2

Office address:

Christchurch

3a Barry Hogan Place, Addington

PO Box 9229, Tower Junction

Christchurch

8149 New Zealand

Contact:

Hamish Blair

Telephone:

+64 3 341 7207

Fax:

+64 3 348 3474

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Time zone

GMT +12

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Dunedin

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Office address:

Dunedin

Lower level, Trevian House, 66 Tennyson Street

PO Box 1402

Dunedin

9054 New Zealand

Contact:

Braam Kruger

Telephone:

+64 3 477 1011

Fax:

+64 3 474 1308

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Time zone

GMT +12

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Gisborne

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Office address:

Gisborne

Level 2, River Oak Mews Building, 74 Grey Street

PO Box 1335

Gisborne

4040 New Zealand

Contact:

Dave Brown

Telephone:

+64 6 867 4751

Fax:

+64 6 867 4760

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Time zone

GMT +12

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Hamilton

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Office address:

Hamilton

5 Hill Street

PO Box 4308

Hamilton

3247 New Zealand

Contact:

Reid Clark

Telephone:

+64 7 839 3050

Fax:

+64 7 838 2688

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Time zone

GMT +12

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Invercargill

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Office address:

Invercargill

25 Victoria Avenue

PO Box 143

Invercargill

9840 New Zealand

Contact:

Richard Paulin

Telephone:

+64 3 218 3045

Fax:

+64 3 218 3046

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Time zone

GMT +12

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Kerikeri

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Office address:

Kerikeri

Bay of Islands / Far North Branch

PO Box 909

Kerikeri

0245 New Zealand

Contact:

Carl Cooper

Telephone:

+64 9 401 6040

Fax:

+64 9 401 6041

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Time zone

GMT +12

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Napier

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Office address:

Napier

PWC Building, 36 Munroe Street

PO Box 287

Napier

4140 New Zealand

Contact:

Tim Stephenson

Telephone:

+64 6 835 4501

Fax:

+64 6 835 0324

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Time zone

GMT +12

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Nelson

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Office address:

Nelson

Cnr Bishopdale Avenue & Market Road

PO Box 502

Nelson

7040 New Zealand

Contact:

Simon Minnis

Telephone:

+64 3 548 2610

Fax:

+64 3 546 8122

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Time zone

GMT +12

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New Plymouth

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Office address:

New Plymouth

204 Devon Street East

PO Box 688, Taranaki Mail Centre

New Plymouth

4340 New Zealand

Contact:

Kate Liddle

Telephone:

+64 6 759 1450

Fax:

+64 6 759 1451

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Time zone

GMT +12

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Palmerston North

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Office address:

Palmerston North

208 John F Kennedy Drive

PO Box 1256

Palmerston North

4440 New Zealand

Contact:

Pam Nicholls

Telephone:

+64 6 358 9193

Fax:

+64 6 357 8589

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Time zone

GMT +12

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Paraparaumu Beach

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Office address:

Kapiti Coast Branch

Copperfields

7-13 Seaview Road

PO Box 1674

5252 New Zealand

Contact:

Brian Ainger

Telephone:

+64 4 298 8025

Fax:

+64 4 298 8026

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Time zone

GMT +12

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Queenstown

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Office address:

Queenstown

PO Box 2636

Wakatipu

Queenstown

9349 New Zealand

Contact:

Neil Brewer

Telephone:

+64 3 442 3544

Fax:

+64 3 218 3046

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Time zone

GMT +12

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Rotorua

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Office address:

Rotorua

94 View Road

PO Box 160

Rotorua

3040 New Zealand

Contact:

David Hutchison

Telephone:

+64 7 348 8056

Fax:

+64 7 346 0078

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Time zone

GMT +12

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Taupo

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Office address:

Taupo

29 Totara Street

PO Box 641

Taupo

3351 New Zealand

Contact:

Ross Harvie

Telephone:

+64 7 378 1919

Fax:

+64 7 378 1214

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Time zone

GMT +12

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Tauranga

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Office address:

Tauranga

181 Devonport Road

PO Box 982

Tauranga

3140 New Zealand

Contact:

Royden du Randt

Telephone:

+64 7 578 6133

Fax:

+64 7 578 1851

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Time zone

GMT +12

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Timaru

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Office address:

Timaru

7 The Terrace

PO Box 249

Timaru

7940 New Zealand

Contact:

Phil Burtenshaw

Telephone:

+64 3 688 3163

Fax:

+64 3 688 6297

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Time zone

GMT +12

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Wanganui

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Office address:

Wanganui

Level 1, Quay Centre, 69 Taupo Quay

PO Box 4009

Wanganui

4541 New Zealand

Contact:

Katrina Houlahan

Telephone:

+64 6 345 1001

Fax:

+64 6 345 1002

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Time zone

GMT +12

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Wellington

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Office address:

Wellington

Level 1, The Gateway

120 Johnsonville Road

PO Box 13836, Johnsonville, Wellington

6440 New Zealand

Contact:

Garth Kotze

Telephone:

+64 4 472 6586

Fax:

+64 4 471 0638

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Time zone

GMT +12

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Whakatane

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Office address:

Whakatane

PO Box 160

Whakatane

3040 New Zealand

Contact:

Bevan Wood

Telephone:

0800 653 709 (NZ residents only)

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Time zone

GMT +12

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Whangarei

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Office address:

Whangarei

2 Reyburn Street

PO Box 635

Whangarei

0140 New Zealand

Contact:

Dave Harvey

Telephone:

+64 9 430 4303

Fax:

+64 9 438 0500

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Time zone

GMT +12

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