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Our People and Processes
Our customer service philosophy
We're going to listen to your needs, we're going to give you what you need to be a success
How we can help
For over a hundred years, we’ve worked on daily basis with people who find themselves in highly stressful situations. We’ve learned that, when it comes to customer service, there is no one-size fits all approach.
We work with you to identify risk management approaches appropriate for your business, before a loss occurs. When losses occur, you can access our expertise immediately and we will support you throughout the life of your claims – communicating regularly and adapting the level and type of expertise as needed.
We tailor our products and services based on your actual need. So whether you’re a small corporate, requiring guidance on your risk management systems, or a large insurer with a complex, global loss, we will use our experience to find a customised and cost effective solution.
As a global market leader, we invest in claims and IT systems, so you don’t have to. As in every field, technology is rapidly shifting. We use our understanding of claims to create systems that are quicker, more accurate, reduce costs – and maintain customer satisfaction.
When you make a claim you can access information and data about your claim online, anytime of the day, as well as being able to speak to the specialist working with you. Using mobile technology, we can accurately and immediately record video, take photos, and upload these as soon as we arrive on site following a loss.