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If you’re a policyholder, regardless of whether your loss relates to your home or a business, the loss adjuster’s role is simply to look at the damage, the details of the loss and to assess this against your policy. For some losses, such as damage to your contents following a contained fire in your kitchen, this can be straightforward but for multiple losses from a series of events, it can be more complex.
When we first speak to you, we will assess the situation and we will make a decision, using our years of experience with claims handling, about whether it would be beneficial for a loss adjuster to visit the site, or if the claim can be handled by phone or email. If it’s appropriate, an adjuster will visit the site promptly, but regardless of whether a specialist visits or not, we will outline the steps that will be taken to resolve your claim. Our specialists will then provide you with expertise and guidance throughout the course of your claim.