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Overview of Major & Complex Loss

Our Major & Complex Loss (MCL) team have the expertise and experience to give you world class advice and a cost-effective, fair claims handling service to get businesses up and running as quickly as possible

Service overview
Expert in this field

We provide risk management, technical loss adjusting and claims management expertise to a range of industries, including construction, manufacturing, marine, mining, power, retail, cyber and technology.

Our global network of loss adjusters have the technical skills – many of our 5000 staff are engineers, lawyers, accountants, surveyors and economists – and in-depth sector knowledge, to be a trusted partner to help you mitigate or resolve claims. With loss adjusters in over 60 countries, you will be working with someone who understands the local culture, business and regulatory environment that you operate in.

Expertise to handle Major & Complex Loss
  • Catastrophe response team available 24/7

    With over 90 years’ experience and a proven track record of handling all types of catastrophe claims, this team can respond immediately to help minimise the impact of a serious event.

  • 500 dedicated MCL adjusters worldwide

    Our MCL adjusters are sector experts and champion development and knowledge-sharing between sectors. Our specialist practice groups operate in a wide range of sectors from construction to fine art.

Service Features
  • Quick claims settlement

    We place an emphasis on quick claims settlement and have the experience to make sure your claim runs smoothly. We also reduce costs by applying project management principles to the claim from the outset. We communicate regularly with you and provide full access to claims information via our online web portal, so you have the management information and analysis you need.

  • A 24/7 service

    With major and complex loss, a quick response is essential to minimise damage and the impact on your business’ brand and reputation. Our loss adjusters are available at any time and will respond promptly, and with a global network of expert colleagues, they can draw on additional expertise whenever and wherever it’s needed. Where there is adverse publicity or reputational damage some of our team are media trained and our PR partners can assist.

  • Access to a network of expertise

    This network of loss adjusters are supported by the wider business and can draw on the expertise of, for example, our independent division Forensic Advisory Services (FAS) who provide quantification of business interruption and financial losses across a range of industries. Our FAS team includes qualified CPA’s and Chartered Accountants who specialize in forensic accounting. They have broad experience in catastrophe and major loss quantification, including the Queensland floods, Thailand floods, Japanese tsunami and Christchurch earthquakes.


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Related services
  • Catastrophe Response

    Catastrophes provide the ultimate test. We have dealt with some of biggest events on record by mobilising our large network.

  • Forensic Advisory Service

    FAS Global provide financial forensics and investigation services to insurers.

  • Lloyd’s and London Market Clients

    Our Global and Specialty Markets team offers Lloyd's insurers, brokers and MGAs a single point of entry to our global network of class of business,...

  • Global Programs

    Claims solutions tailored for multi-national risks


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