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North America Contact Center

Ready to help 24x7x365. 1-800-ADJUST4

Customer care is our number one priority
Expert in this field

Our service representatives understand that reporting a claim can be stressful and often at a time of distress and difficulty.

We provide a professional and empathetic first point of contact, putting your customer at ease, capturing pertinent claims data, while explaining next steps.

Our goal is to make the reporting of a loss a hopeful and positive experience to the caller.

How we can help
  • Claim Intake and Emergency Response

    We service the claim needs of insurers, brokers, self-insureds and their customers across North America. From capturing and distributing details of a First Notification of Loss (FNOL), to appointing emergency contractors or loss adjusters, we are there to assist. We provide peace of mind that your promises to your customers are met.

  • There when and how you need us

    Whether it's after-hours response, back up support during peak periods, or complete call center capabilities, we provide fast, customer focused, multilingual call center services.

  • 24 hours a day, 7 days a week

    We understand claims can occur at any time, day or night. Our contact centre offers around-the-clock emergency response. Our on-call adjusters will respond onsite to all emergency property, automobile or trucking loss. 1-800-ADJUST4 (1-800-235-8784).

  • We never leave a caller hanging

    We have earned the reputation as a superior customer contact center for the insurance industry. Service driven, we guarantee better than the industry average response rates and currently operate at an 80/20 telephone service factor (80% of all calls area answered within 20 seconds) and a 3% abandonment rate.

Service Features
  • Let us reduce your costs and improve your bottom line profitability

    We can save you money. By utilizing our people and IT infrastructure, we assume responsibility for the skyrocketing costs that go hand in hand with purchasing, developing and maintaining state of the art telephony and reporting equipment.

    Don’t forget the cost of hiring, training and employing qualified personnel. We’ll pick up these costs as well when you make Cunningham Lindsey’s contact center your service provider.

  • Open when you’re not

    It can be costly to be open for business 24/7, however, your customers may need to reach you out of normal working hours. We offer a personal and cost-effective alternative where we take your messages and forward the information to you for next business day handling.

  • Listening to what your customers have to say

    We provide an impartial and friendly customer satisfaction survey service, contacting your customers to get their responses to your specific survey questions. Responding to feedback can enable a company to stand out from the competition.

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Related services
  • General Loss Adjusting

    We have a long history in Canada as a leading loss adjusting business - with coverage from Colombia to Newfoundland.

  • Third Party Administration

    Our TPA is provided by inTrust - claims management across all classes of insurance to corporates, insurers, brokers and MGAs.

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