Overview of Major & Complex Loss Adjusting

Offering you: the insurer, broker or policyholder, world-class advice and a cost-effective and fair claims handling service, ensuring your business is back up and running as quickly as possible after a loss

Service Overview
Find an expert

Get in touch with one of our experts around the world, who will be happy to discuss your business needs.


Our 500 dedicated MCL assessors are sector experts who have successfully handled some of the world’s biggest and most complicated claims

We offer broad experience dealing with complex losses in a number of industry sectors, including construction and engineering, environmental, food and beverage, manufacturing, marine, mining, power, retail and wholesale, technology and cyber, and fraud. With loss adjusters in over 60 countries, rest assured that whether your claim is in Australia or another country, you will be working with local experts.

How we can help
  • Catastrophe response

    Catastrophes can cause significant damage for a business, including property and business interruption losses. Our catastrophe response team has over 100 years’ experience assisting with such losses.

  • Technical experts in forensic accounting

    The MCL team frequently draws on the expertise of our Forensic Advisory Services (FAS) who provide quantification of business interruption and financial losses across a range of industries.

  • Experts in Major & Complex Loss (MCL)

    Providing risk management, technical loss adjusting and claims management expertise to a wide range of industries.


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Related services
  • Catastrophe Response

    Catastrophes provide the ultimate test. We have dealt with some of biggest events on record by mobilising our large network

  • Forensic Advisory Services

    FAS provide financial forensics and investigation services to insurers, legal and professional services, corporate and public sector

  • Building Consulting Services

    Sergon offers causation reports, damage estimates, surveying, project management and structural engineering.

  • Repair, Restoration and Mitigation Solutions

    Oriel manage contractors, reduce the lifetime of repair projects and ensure they meet high standards.


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