Dedicated client programs

We understand that claims administration is your core competency. You need and demand the capability to control the handling of each and every claim to ensure your claims philosophy and client expectations are met.

We have the capability to handle your high volume, low severity property claims from one service centre through client-dedicated teams who provide a focal point for you and your policyholders. These teams ensure every aspect of an event is handled to a satisfactory conclusion.

Our advantage is that we offer both our expertise and technology which allows us to meet your exacting service standards, using customized workflow, highly trained staff and state of the art technologies.

Here is how we do it:

Tailor-made claims processes
We work with you to tailor the claims process to meet you unique specifications. We build-in flexibility to handle claims the way you want them handled.

Consistent service delivery
With centralized set up and claims processes, the product we deliver is consistent with your customized instructions and expectations.

Corporate Branding
We know maintaining the relationship between insurer/customer is of paramount importance. We offer corporate branding services to ensure our service is seamless.

Cost Containment
Our investment in expertise and technology is a profitable alternative to internal investments for insurers.

Single Point of Contact
By calling a toll-free number, callers have a single point of contact for their claims needs, ensuring their initial experience is easy and friendly.

Fast claims resolution
With trained personnel, we can manage through to completion an estimated 80% of all claim calls directly over the phone.

Trained personnel
Our claims representatives are trained in both loss adjusting and customer service skills. We know that it takes the combination of these abilities to maintain total customer satisfaction.

Online Access
Every aspect of each claim is entered, maintained and accessed online. This means you can assign, monitor, instruct or audit any open or closed file entirely from the convenience of your office.

Internet Access
Accessible through the Internet, secure login ID's and passwords enable instant online access from any remote location.

Quality Control
With built-in instructions and appraisal software there is no room for error. All file requirements are controlled and input from one central source and hard coded into the system.

Internal Audit
With online access, our internal audit and quality control teams can review and instruct any file on the system, from any location around the world. Our audit teams can ensure the quality of our work product 24 hours a day 7 days a week.

For further information on our Dedicated Client Programs, please contact:

Gail Oliver
Vice President
Sales and Marketing
Cunningham Lindsey
560 People Plaza, Suite  215
Newark, DE  19702
Telephone: 1 302 838 1684
Cellular:  1 302 521 4985
Facsimile: 1 302 838 1685
Goliver@CL-NA.com