Own damage claims management

Our Own Damage Claims Management service is available to insurers, brokers and corporate fleets. We provide a high quality, and cost-effective service covering every aspect of a motor incident, with service delivered on a modular basis allowing clients flexibility surrounding the service required.

From First Notification of Loss (FNOL) via our 24x7 helpline, our team can provide the following services:

• Vehicle Recovery
• National network of repairers  
• Replacement vehicle solutions
• Engineering expertise to validate repair estimates
• SMART and Mobile repairs
• Total loss and salvage disposal
• Recovery of insured and uninsured losses

As soon as an incident is reported our team will ensure the vehicle repair is allocated to a network repairer and arrange for a courtesy vehicle or other suitable replacement to be provided. All repair estimates are validated by a qualified motor engineer either via a desktop or physical inspection. Repairs are authorised within 24 hours and the repair duration closely monitored, to maximise customer satisfaction and minimise vehicle off road time. In the event of a total loss the valuation of the vehicle and settlement is agreed without delay.

Key benefits

• We control and reduce the cost of vehicle repairs
• We effectively manage vehicle off road time
• We provide competitive replacement vehicle options
• We improve salvage sales return
• We help you save money and keep you customers

Key features

• We provide a 24x7 incident HelpLine
• We offer recovery and replacement vehicle options
• Electronic notification of loss
• Client dedicated teams
• Repair network and engineering expertise
• We provide accurate and meaningful management information and reporting
• Our quality and management controls ensures focus on every claim

For further information about our service, please contact Jonathan Pritchard on +44 7879 067461 or email jonathan.pritchard@cl-uk.com