Subsidence

We are the largest and most successful provider of subsidence claims handling to the insurance market in the UK.

We provide a totally project managed service, including an expert on the doorstep, taking the time to ensure that from day one your customers know what has caused the damage to their property, and just how it will be fixed. We then manage all aspects of the claim to find the quickest, most appropriate and cost-effective repair solution.

In the 2009 British Insurance Awards we won the Major Loss Award for our handling of several subsidence claims in Holborn Street. For more information about the loss and our approach please review our Holborn Street Case Study.

Key benefits

• We have a proven and evidenced successful portfolio cost management
• We offer proactive management of the customer experience
• We pride ourselves on being easy to do business with
• We offer flexible online communication
• We listen to our clients and actively use feedback to improve our service
• Chartered Building Professionals are involved at the front-end of all subsidence claims, which helps deliver a high quality service with lower cost outcomes

Key features

• We offer bespoke service options
• Our Chartered Building Professionals takes ownership of the claim throughout its lifecycle
• We have volume leverage to lower cost through our exclusive supply chain
• We offer service guarantees – even during a surge period
• Our Specialist Subsidence Team is ring-fenced to provide a bespoke service for commercial, high net worth and complex subsidence claims
• Our people are designated to particular clients, ensuring your brand values are delivered
• Our GeoLink technology ensures only appropriate investigations are undertaken, rapidly and at low cost
• We will accurately scope the repairs on day one
• Repairs are completed via our sister company, Oriel, using specialist subsidence repair techniques
• Our chartered building professionals provide  timely and well delivered communication on  repudiations, including customer advice on the scope of repairs needed

About our service

• We provide a quality service and use leading industry experts
• Our contractor network and supply chain is acknowledged by clients as superior to any other in the market
• We have repeatedly demonstrated our ability to perform impressively during a surge. In 2003, for example, our St Albans, Redhill and Maidstone teams absorbed a five-fold increase in volumes of technically demanding claims during a four-month period
• Our performance is accurately measured and  evidenced by our extensive management information capability

For further information about our service, please contact Giles Carter, Subsidence Services Director on +44 1924 428660 or email giles.carter@cl-uk.com