Surveillance

We are fully conversant with the legal framework with which surveillance can be used. Our proposition has been built around the principles enshrined within the Regulation of Investigatory Powers Act (RIPA).

We only use resources with a Special Forces background to minimise the risk of any operation being compromised. Since we launched our service, none of our surveillance operatives have been identified. However, we are not complacent and recognise the reputational risks you could be exposed to were this to happen.

To ensure we provide a legally compliant service that:

• captures all available evidence
• helps you save money
• protects and minimises your exposure to reputational risk

We regularly provide refresher training to our operatives and audit the operational delivery.

In 2008 we undertook a twelvefold increase in surveillance operations on the previous year and we obtained footage in 95% of our operations. None of our operations were compromised and 50% of our operations led to the claim being repudiated (or significantly reduced).

Key benefits

• We monitor, measure and manage performance through our audit process to ensure that your reputation is protected
• We provide a proportional response to every situation, offering a cost-effective defence against fraud
• Access to a full range of investigation services to deal with all types of claims saving you time and cost
• We provide a legally compliant service and actively take steps to reduce reputational risk

Key features

• We provide bespoke services and teams that respond quickly and effectively
• We can provide relevant training to claims handlers to heighten fraud awareness for you
• We are set-up to carry out pre-surveillance reconnaissance on every occasion
• We provide bespoke management information and reporting formats
• All our operatives are trained to carry out operations within regulatory requirements
• We provide high quality visual and documentary evidence

Dependant upon the nature of the enquiry, we will use either static or mobile surveillance. Evidence is recorded in the form of a written surveillance log
supported by digital imagery. Core competencies, underpinning industry standards, are embedded in our operational process. Critical success factors include an innovative approach to any given problem and reliability of results, supported by excellent service. Our resource, activities, and processes are encompassed in a value chain that creates a high standard of service and provides for an unrivalled and proactive solution to any given task.

For further information on how to engage our service, please contact Christian Aplin on +44 161 2377872 or email christian.aplin@cl-uk.com