Commercial desktop

Our Commercial Desktop Team provides high quality commercial property claims solutions for clients across the UK and Ireland.

This is an entirely paperless operation with the focus being on high quality service. Each claim will be handled in line with your specific service level agreements (SLA’s).

Key benefits

• We provide a high quality workstate management tool for you
• We are a UK based team
• We have very experienced staff
• We provide your customer with a dedicated claims technician
• Our process is proactive, streamlined and paperless
• We keep the broker fully involved as a stakeholder to the claims process
• We detect and offer a robust solution to insurance fraud
• We have access to a full network of suppliers
• We use workstate management to drive down lapsed days

Key features

• We are customer focused
• We offer a paperless process
• We provide a dedicated commercial service
• We offer flexible SLA’s specific to your individual needs
• Detailed settlement action plan specific to each claim
• Customer contact every ten days as a minimum benchmark
• We have access to a national back-up of adjusting services network
• You have access to our claims system via the web

Our expertise includes:

• Buildings
• Contents
• Offices
• Shops
• Residential properties
• Combined perils
• Business interruption
• Goods in transit
• Agricultural
• Engineering
• Credit indemnity

For further information about our service, please contact Stephen Kerr on
+44 7880 780090 or email stephen.kerr@cl-uk.com