Travel

We are the acknowledged market leaders in travel claims management in the UK, handling over 80,000 claims a year. We specialise in high volume, low value, desktop claims, which by their nature, tend to be seasonal. 

Our service includes full end to end outsourced claims handling, claims overflow, pursuit of recoveries and fraud investigation. We work with a number of underwriters, who may outsource all or some of their travel claims handling to companies such as ours. 

Our bespoke IT system uses specially developed software to enhance our efficiency and provide accurate and detailed management information.

Our focus is on cost containment through working practices. Enhancing the service to the customer, whilst mitigating your outlay.

Key benefits

• We have an unrivalled track record on recoveries, consistently achieving above the market average
• We detect, contain and measure fraud via effective controls, achieving savings of £3.90 for each £1 of claims fee spent by our clients
• We have an effective method of handling replacement goods, such as cameras at a lower cost to insurers than indemnity payments
• Our bespoke systems enables us to help underwriters by providing statistical and risk management information via electronic downloads
• Our adherence to strict service levels and first class customer service helps you retain your business
• We employ robust containment processes via both European and US companies on a 'no win, no-fee' basis

Our fraud approach is consistent with the Financial Services Authority objectives - to reduce financial crime.

For further information on our travel services, please visit the Claims International website or contact James Murray on +44 7747 761105 or email james.murray@cl-uk.com.