Special investigations

Being constantly alert to the possibility of fraudulent activity and having the resources and the expertise to deal effectively with it is an integral part of the business of managing insurance claims.

We have a clearly defined strategy to defend you from fraud which involves prevention, detection and containment.

Our aim is to:

• Minimise disruption of genuine claims
• Handle suspicious claims without delay
• Help you meet the needs of regulatory authorities
• Protect your reputation on the most sensitive claims with the greatest risks

In 2007 our special investigators received more than 4,400 instructions from over 60 different clients. Approximately 70% of these instructions resulted from referrals from our adjusters and incident managers, all of whom receive regular training in how to spot fraud and what to do when they have concerns about a claim. The remaining 30% came direct from our clients who instruct us to investigate when they themselves have concerns.

We increased our involvement with large and complex losses, and have investigated over 500 claims with a claim value of £20,000 or more. Nine of these claims were in excess of £1 million in value and one was for £14 million. Within our field force of investigators we have twelve staff who have additional skills in commercial insurance investigation. They work closely with our specialist adjusting network on large and complex losses.

Key benefits

• We provide a cost-effective defence against fraud for you
• Our discrete service allows genuine claims to be handled with speed and efficiency, whilst safeguarding you against the fraudsters
• We have the skills and the resource to provide a quality service, whatever the issue

Key features

• We offer national coverage from a network of branches throughout the UK
• We offer a comprehensive service on all types of claims inlcuding household, commercial, motor, travel, creditor, liability and subsidence
• Our investigators are trained in technical insurance and investigation skills

In 2007 we saved our clients more than £24 million.

We will provide a bespoke service for you, designed to meet your specific needs. We offer a fully delegated or a fully retained process. We will work in close partnership with you to achieve the best possible results.

For more information about our service, please contact Christian Aplin on 
+44 161 2377872 or e-mail christian.aplin@cl-uk.com