Outsourcing

From first notification of loss through to settlement, including payments, our outsourced claims offerings provide a full end to end, 24x7x365 service.

Whether domestic or commercial property, motor or travel, we will build and develop a claims service bespoke to your unique requirements.

Key benefits

• Increased customer satisfaction delivered by staff dedicated to delivering in line with your needs
• Treating Customers Fairly (TCF) principles are embedded within our culture and processes, meaning more commendations and less complaints
• We save you money with:
  • our focused approach to settlement at first contact and to reducing elapsed days
  • robust validation of quantum and liability
  • an integrated approach to fraud management
  • the pursuit of both insured and uninsured losses
• We save you time, leaving you with the opportunity to provide greater focus on core activities
• 24x7x365 availability means we are always there to help

Key features

• We provide you with a dedicated team with optional branding capability
• Multi-channel reporting of incidents by either phone, email or online can be provided. A first notification of loss service offering real customer choice
• We provide ongoing communication throughout the life of a claim, ensuring the customer is always kept informed of progress
• Text alerts and email updates are available
• Through our systems we provide online claims tracking for you and your customers
• We provide management information tailored to your needs

For further information about our service, please contact John Warwick on 

+44 7880 780529 or email john.warwick@cl-uk.com