Our goals and purpose

Our goal: To be recognised as the UK's most innovative, best value claims management company and as a great place to work.

Our clients trust us to:

Protect their reputation - Whether we are dealing with a kitchen fire or running a major claims management programme we have to remember that we are being trusted with our client's reputation. We have the experience and quality of people to respond. Our clients trust that we will do what we say we will.

Keep their customers - A satisfied policyholder often renews their policy with an insurer. Clients measure their claims service providers on, amongst other things, their policyholder retention rates. New customers are attracted by an insurer whose service actually delivers when it needs to most, at the point of claim. Our clients trust that we will look after their customers even better than they would themselves.

Save them money - We spend significant amounts on behalf of our clients - they rely on us to spend it wisely and to evidence our skills and expertise by managing the customer experience. Our clients trust that we will control their spend and deliver value for money.

Our core company values are:

Integrity - We believe in honesty, trust and transparency in our dealings with clients, customers and colleagues.

Expertise - We invest in learning and development. Our technical expertise and wide range of skills are what enables us to provide proactive assistance and imaginative solutions to problems.

Enthusiasm - We have a positive attitude to work and business relationships, creating a dynamic company that thrives on challenges.

Care - Our clients' requirements are paramount. By caring for their interests we are able to grow our business. By caring for colleagues and the wider community we maintain a healthy balance with our business interests.

Innovation - We constantly look to challenge ways of working to develop new and better methods. Our challenge to ourselves is to continually innovate and maintain our position as market leaders.

Passion - We are passionate in our commitment to service delivery for our clients and their customers. Our people believe in doing their jobs well: providing exceptional levels of service and high levels of customer care.

Fairness - Our business is built around fairness. Fairness to our clients and their policyholders when we manage their claims; And fairness too for everyone who works for us.

Our purpose - To protect our clients' reputation, keep their customers and save them money.

For further details call your local office.