Liability investigations (Desktop)

Through our Liability Investigation Claims Management service we will provide you with a skilled, reliable and cost-effective service of obtainingcrucial information from your customers, drivers and/or witnesses. And we will provide a recommendation on liability.

Key benefits

• The correct liability decision is made quickly and sent to you in a comprehensive report format
• You will have peace of mind that leakage is avoided
• You can settle Third Party claims quickly, minimise credit hire and ensure that legal costs are not incurred unnecessarily

Overview of the Claims Process
Our dedicated claims technicians have the scale and skills to conduct a desktop liability investigation, obtain Civil Procedure Rules (CPR) compliant statement from the insured and/or additional witnesses supported by a comprehensive and structured report.

This service is generally provided to insurers and claims handling agents on complex liability claims requiring eithera specialist view, or where negotiations have broken-down and further evidence is needed to make a final judgement on liability or proceed to litigation.

The above service is supplemented, where needed, by an adjuster visit to obtain a locus report and/or interview the witness face-to-face. This is particularly valuable in locating those witnesses that are elusive.  

For further information about our services, please contact Chris Morse on
+44 7880 780333 or email chris.morse@cl-uk.com