Home emergency insurance

Together with specialist legal expenses and home emergency insurers, ARAG, we provide a total home emergency service for clients who choose not to underwrite home emergency in-house.

Typical areas of cover include:

• Main heating system breakdown
• Plumbing and drainage
• Home security including locks and windows
• Domestic power supply
• Vermin

Your customers will benefit from

• Low premium cost, especially when included on a mandatory basis with your home insurance
• Right decisions on the right claim, leading to reduced claims spend
• Help offered at all times and in all circumstances, even on uninsured losses
• Opportunity for a single point of reporting for both household and home emergency claims

Benefits for you

• We provide a risk-free opportunity to make additional premium income
• Home emergency in addition to a policy which enhances your reputation and adds value
• Provision of home emergency provides additional customer satisfaction
• If home emergency claims are linked to first notification of loss for household insurance claims there are cost savings available as a result of improved efficiency
• When claims handling of home emergency and household claims are linked, there is improved customer satisfaction
• Getting to know about emergency claims 24x7 means that losses, both insured and uninsured can be mitigated as a result of swift action. This can also reduce the overall buildings insurance claims spend
• Market leading management information allows you and your underwriter to measure service performance throughout the life of the claim

We can provide fully branded services by dedicated telephone numbers and tailored matrices. All calls are recorded and we can provide comprehensive, transparent telephony and fulfilment management information

For further information about our home emergency insurance service, please contact John Warwick on +44 7880 780529 or email john.warwick@cl-uk.com