First Notification of Loss

We are available 24x7x365 to take new instructions from your customers or brokers using multiple channels of reporting. After capturing and registering details of any new loss, we will then triage the claim in line with your unique requirements.

Key benefits

• We provide a single point of contact enabling ease of reporting for your customers and brokers
• We provide 24x7x365 access, saving you money and time in setting-up a separate out of hours reporting facility
• Our service reduces the cost of delivery through the availability of online reporting
• All our claims calls are recorded for quality control and training purposes to support us in our goal of delivering a first class customer experience

Key features

• We register new losses using either our own IT platform or that of our client
• We validate policy cover
• We offer optional handling of the claim, whether at the desk or via a loss adjuster
• We route the claim back to our client’s own handling team for subsequent progression
• We route the claim to suppliers in line with your own supply chain requirements
• We provide an online claims tracking facility for clients, brokers and their customers
• We provide fraud screening through the use of manual key investigative indicators and our automated facility, SearchLink
• Automated weather validation can be provided

Out of hours we can appoint an emergency loss adjuster or contractor as well as providing mitigation advice.

In addition to receiving claims through telephone, fax or email, we to offer Electronic Notification of Loss (ENOL). This provides an online reporting capability, offering increased customer choice and flexibility during times of surge.

ENOL is a key element of our ClaimsNet capability, where claims are fast-tracked using auto-validation, resulting in immediate settlement of low value claims.

For further information about our service, please contact John Warwick on
+44 7880 780529 or email john.warwick@cl-uk.com