HelpLine

Always there to Help 24x7x365.
Through HelpLine we remove the cost and inconvenience from you and provide your customers with access to help when it's most needed. Applying the best and most appropriate solution to every call.

We deliver five distinct service offerings:

• ClaimsLine: We service the claims needs of insurers, brokers and intermediaries and their customers. From capturing details of first
  notification of loss (FNOL), to appointing emergency contractors or loss adjusters, we are there to assist. Through ClaimsLine we provide
  peace of mind that our client’s promises to their customers are met.
  This includes Home, Home Emergencies, Commercial and Motor claims
• MaintenanceLine: We provide bespoke solutions for the needs of property owners, letting agencies and tenants for the reporting of incidents and deployment of emergency tradesman
• ContractorLine: We offer home owners and tenants emergency access to a network of a full range of approved contractors
• FraudLine: We support local authorities, councils and housing associations in their fight against fraudulent insurance claims made against them. FraudLine is publicised through local marketing campaigns encouraging members of the local community to anonymously report such incidents through our 24/7 free-phone service
• Home Emergency: Providing options such as accident reporting and data capturing for clients, being flexible enough to offer a simple messaging provision or to undertake an outbound telephony service such as customer satisfaction surveys. Whatever our clients needs may be, we are sure that one of these services will be able to accommodate them

• We help to minimise the cost and effort of resourcing
  a 24x7x365 service
• We never turn anyone away, ensuring our client’s
  reputation is protected
• We save on claims costs through mitigation advice at
  times of emergency
• Our HelpLine matrix tool is tailored especially to brief staff on specific procedures and call handling for every client, available for referral 24x7

Key features

• Our clients and their customers have access to emergency contractors and loss adjusters
• Our specialist operators provide professional and empathetic advice for our client’s customers
• We offer a branded and tailored service ensuring that our clients’ customers receive a continuous, consistent service
• We provide bespoke data capture
• Our telephony management information is tailored to meet our
  client’s requirements
• We are Data Protection Compliant

For further information about our service, please contact Mike Evans on
+44 7768 031105 or email michael.evans@cl-uk.com