Commercial special investigations

Fraudulent claims need to be identified and dealt with. We recognise that no single approach will stop fraudsters.

So, before applying solutions, it's important to have clear fraud objectives. We are passionate about fraud, not just because of the Financial Services Authority (FSA) regulation and the cost to the insurance industry, but also because it is a direct attack on the principles of insurance. Our objective is to provide you with a cost-effective defence against fraud.

Key benefits

• We validate genuine claims, so they can be resolved swiftly
• We help protect honest customers, so they don't have to subsidise the dishonest
• We reduce costs and allow flexibility on pricing
• We are compliant to the FSA's regulations
• We will provide you with the peace of mind that we are using our expertise to protect them from fraudulent claims

Key features

• We screen our general portfolio of claims electronically and manually
• We use investigative telephone interviewing in our service centres
• Our national field investigation team covers the UK with our 53 special investigators who include eleven commerical specialists
• We provide surveillance services, when needed
• We have the facility to forensically examine documents and scene evidence
• Our fraud management consultancy can help you to build and implement effective fraud strategies

Fraud Management sectors: 

• Claims investigations - Motor
• Claims investigations - Creditor
• Forensic investigation
• Surveillance

For more information about our range of fraud services, please click on the service above which you are interested in or call Christian Aplin on +44 161 2377872 or email christian.aplin@cl-uk.com