Creditor claims overflow

Is your claims system congested?

The Office for National Statistics reports that the unemployment rate rose to 6% in 2008, up 0.7% on 2007, with 1.9 million unemployed. Those claiming unemployment benefits rose to over a million for the first time in eight years.

Indeed, November saw the biggest monthly increase since the Spring of 1991 and it is predicted to get worse. The British Chamber of Commerce predicts that unemployment will soar above 3 million in 2009. Consequently, claims departments will see a significant increase in claims, particularly Mortgage Payment Protection Insurance (MPPI).

An influx of claims, whether expected or unexpected, can cause a backlog. Customer service suffers and the overload increases as ‘failure demand’ and complaints exacerbate the problem.

This also creates an environment within which the potential to detect fraudulent or invalid claims can be overlooked and claims are simply processed rather than investigated.

We can help
In 2008 we helped clients release pressure on their systems by providing an overflow facility, receiving over 15,000 claims across a number of disciplines.

Key benefits

• Increased capacity to handle claims relieving the stress on your systems
• Immediate access to a skilled flexible resource saving you the time and expense of recruiting
• Reduced claims expense as you only pay for the claims we handle and you are not left with additional capacity once the surge is over
• Controlled claims spend through effective and thorough validation
• Proven fraud screening capability that saves you money – in 2008 we saved our creditor clients £3.8m, achieving a saving of £13 per £1 of fee spend
• Access to award winning IT that enhances the customer experience, eliminating ‘failure demand’ and its associated costs
• Reduced duration and costs (of targeted claims) through the application of clinical expertise via injury management and rehabilitation

Key features

• Immediate access to skilled and experienced claims handlers
• A tailored, branded service if required. From first notification of loss through to claims settlement including payment, our clients decide on the component parts
• Access to bespoke management information
• Detection, containment and measurement of fraud via effective controls
• Online claims tracking available to you and claimants alike
• Our flexible arrangement allows for either a predetermined number of claims and/or an agreed period of time
• Clinical expertise through an integrated injury management and rehabilitation capability

For further information about our creditor claims overflow service, please visit our website cilint.com or contact James Murray on +44 7747 761105 or email james.murray@cl-uk.com