Complaints process

Even when an organisation such as ours is committed to providing excellent service, things can go wrong. If you wish to make a complaint about any aspect of our service, our aim will be to resolve it as quickly as possible.

We guarantee that:

• Your complaint will be dealt with diligently, fairly and speedily
• It will be investigated impartially and independently of the person(s) against whom the complaint has been made
• Our complaint process complies fully with the requirements of the Financial Services Authority (FSA) and Association of British Insurers (ABI)
• You can make your complaint in the medium you prefer, i.e. telephone, fax, letter or email.

If we are unable to resolve your complaint within 24-hours, we will acknowledge your complaint in writing and advise you of the name, position and contact details of the person responsible for investigating it. We will aim to provide you with a final response within ten working days, or earlier if required by your insurers. If this is not possible, we will advise you of the reasons for the delay and provide you with a date by when we will be able to issue a final response.

For further details of our Complaints process email complaints@cl-uk.com

Our complaints process is overseen by our Risk and Compliance department who can be contacted at:

Cunningham Lindsey
3rd Floor
Aquila House
London Road
Redhill
RH1 1NJ
United Kingdom

Contact:  Risk and Compliance
Tel:  +44 (0)1737 784 749
Email:  complaints@cl-uk.com