Claims overflow

Staff shortages or an unexpected influx of claims can cause backlogs. Customer service suffers, the overload increases as further queries and complaints exacerbate the problem and as a result leakage occurs due to an inability to meet time frames. There is a solution that’s quick and easy to implement – our Workstate Management service.

We supply a dedicated and fully qualified claims handling team, providing an immediate, hands-on response. A flexible arrangement, where all service level terms and agreements apply, but for a predetermined number of claims or for a limited cover period.

Key benefits

• Through our process we alleviate pressure points
• We offer a predetermined pricing structure/fee
• We restore the status quo with associated service benefits
• We make liability decisions quickly and early
• We reduce leakage

Key features

We will:

• Arrange collection of the designated files from you
• Where possible, upload data on to our claims system
• Reconcile the claims at our service centre against your log, entering each claim with an ID flag to track progress
• Perform initial triage and categorise losses
• Contact each policyholder, third party and legal representative within an agreed timescale to prevent further calls to your office
• Return any claims not within agreed parameters to avoid confusion
• Process claims to conclusion under delegated authority
• Administer payments or submit payment reports
• Return the files to you
• Submit weekly portfolio management information

For further information about our service, please contact Jonathan Pritchard on +44 7879 067461 or email jonathan.pritchard@cl-uk.com