What we do

We have developed comprehensive response plans that include logistical, resource and infrastructure components.

Once the claim is received, we can begin immediately to service the policyholder's needs. Dedicated catastrophe directors keep stakeholders fully appraised through regular communication; and the quality of our claim assessments is continually monitored by experienced claims supervisors.

Key benefits

• A single point of contact will be assigned to you, to take responsibility for managing and coordinating catastrophe operations
• We will provide bordereau reports as and when required
• Reports on each claim will be accompanied by digital photographs, detailed claim & adjustment calculations and supporting documentation
• In the immediate aftermath, we will assist in providing reserves as a matter of priority and assisting in the calculation of the Estimated Maximum Loss (EML)