Commercial assessing

Commercial customers require a genuine level of care and understanding of their business, to enable the resumption of normal operations as quickly as possible.

Our assessors ensure immediate logistical needs are addressed, such as emergency repairs and temporary premises. They also provide customers and their brokers, with prompt and regular communication on claim progress. Feedback is sought from both parties to ensure continual improvement in our customer service delivery to this critical and growing customer segment.

Commercial claim costs are managed through the strict application of a range of assessing tools, including scoping of building damage, scheduling of stock, plant and equipment damage, and stock reconciliations. The completion of fraud checklists, and the engagement of our supplier management centre also contribute to ensuring claim costs are managed to optimal levels.

Key benefits 

• Improved customer retention
• Lower claim cost ratios
• Improved profitability from this important market

For further information please contact Brad Mountford