CLIS Features

We will customize a program to your unique specifications. No matter how big or small your program or regardless of the industry you represent, we can tailor the right program for you.

We understand that the decision to use a third party to manage your customer contact can be a scary proposition. But it does not have to be.

Most companies have feared that outsourcing or co-sourcing would sacrifice quality, control and cost. Here is how we've designed our services to give you peace of mind in your decision to partner with Cunningham Lindsey.

Complete Flexibility

You select only those services you need, when you need them, and we'll provide the program to follow your precise instructions.

Fast Response

CLIS has earned the reputation as a superior customer contact center for the insurance industry.

Service driven, we guarantee better than the industry average response rates. This high degree of performance saves you settlement dollars by responding quickly to each loss. It also ensures that callers have an easy, fast, stress-free experience.

Should reporters contact us by phone, we will respond anytime of day or night, 365 days a year, and in English, French or Spanish.

Trained, Experienced People

Good people are at the root of our service. Friendly and courteous, our trained Customer Service Representatives (CSR) are experienced at responding to the sensitive nature of all loss reporting.

Managers supervise dedicated teams to ensure employee performance is at consistent high levels and protocols and instructions are understood and followed.

Customized Greetings

Using branded lines and customized greetings we can maintain your relationship with the caller.

Our branded lines will identify your business to the CSR responding to the call and will prompt your customized protocals and instructions to be followed.

Customized greetings enhance the callers experience and ensure a seamless transition between your business and ours.

Customized Data Collection

The information we collect, record and distribute is determined by you. We will follow your instructions for tailored questions or specific work flows.

Reduced Set Up Costs

We can save money on IT costs. By utilizing our systems, we assume responsibility for the skyrocketing costs that go hand in hand with purchasing, developing and maintaining state of the art telephone and intake administration IT equipment.

And don't forget the cost of hiring, training and employing quaified personnel. We'll pick up these costs as well when you make CLIS your intake service provider.

Our bottom line - Let us reduce your costs and improve your bottom line profitability.

Quality Controls

At CLIS, you can be assured of quality. We integrated quality control checks throughout the call flow process. System safeguards ensure all required information is captured. Quality Control Supervisors (QCS) audit each set up for simple grammar and punctuation in addition to critical details like ensuring special intake instructions are followed and data captured seems reasonable and accurate.