Travel

We can help reduce the impact of fraud on the travel industry by using an innovative and cost-effective process of fraud investigation, specifically designed to meet the challenges of the travel market.

We use a combination of the latest conversation management techniques supported by our dedicated field force, so that we can apply the most appropriate method of investigation for any specific claim.

Claims cost is a major consideration, but we don't compromise our approach to tackling the problem of travel fraud. The results we achieve speak for themselves; we are currently delivering a nil settlement rate of 50% and a pound saving of £5.02.

Key benefits

• We will reduce your claims spend by the economical detection and containment of fraud
• Our technical competence enables us to deal with the full range of travel claims including complex claims targeting claims cost
• We provide a cost-effective solution to tackle all classes of claims including low value claims

Key features

• We provide the right investigation method to deliver the right results
• Specific fraud training for your claims handling staff can be provided
• We will work with you to develop a fraud strategy to prevent, identify and contain potential fraud within the claims process
• We have processes in place to measure specific fraud initiatives by a bespoke management information package
• Our value is demonstrated through the performance data we provide against the Association of British Insurers' defined fraud-benchmarking definitions
• We comply with the Financial Services Authority's guidelines
• We help to protect your reputation by helping you to meet your statutory duty to reduce fraud
• We will help to protect you from fraud and evidence that we are doing so

For further information on our service, please contact Christian Aplin on
+44 161 2377872 or email christian.aplin@cl-uk.com