Claims overflow

Staff shortages or an unexpected influx of claims can cause a backlog. Customer service suffers and the overload increases as further enquiries and complaints exacerbate the problem.

There is a short-term solution that’s quick and easy to implement – our Workstate Management Service.

Key benefits

• Our claims overflow arrangement relieves short term issues and bottlenecks
• We save you management time to focus on core areas of your business
• We will protect your reputation by providing the right support at the time it's needed
• We achieve customer satisfaction through ease of access and continuation of service delivery

Key features

• We provide a fully branded service, if required
• Our service is available for both new claims and work in progress
• We provide immediate access to trained and experienced claims handlers
• We offer flexible arrangements, where service levels apply for a pre-agreed number of claims or a specified period of assistance
• We detect, contain and measure fraud on all claims via our effective controls and processes

We can also support you by:

• Identifying the files to be outsourced or arranging for them to be delivered to us
• Pursuing third party recoveries
• Providing weekly and bespoke management information

For further information about our service, please contact John Warwick on
+44 7880 780529 or email john.warwick@cl-uk.com