Third party claims management

Through our Third Party Claims Management service we provide our clients with a proactive, experienced team ensuring correct decisions are made early and costs are minimised.

We handle any third party claims, whether this involves vehicle damage, property damage, injury to a third party or a combination of all three. The claims are reported to our 24x7 first notification of loss team and proactively handled through to conclusion by the dedicated case manager.

Key benefits

• We minimise legal costs, through early intervention, where possible, early decision-making on liability and prompt settlement of third party claims
• We reduce elapsed days, through effective and proactive claims management, ensuring that the claim moves nearer to settlement
• We minimise credit hire, through optimum levels of third party claims captured
• We minimise leakage, by applying the right solution, skill set and management controls everytime

Key features

• Through our unique branded 24x7x365 service we provide help, deployment of emergency vehicle recovery, contractors and loss adjusters
• Our dedicated client teams are focused on customer service
• We offer a single point of contact through case managers
• Our processes are tailored to suit you
• Third Party Capture - immediate contact is made with all parties to ascertain the extent of damages, offer the use of our own repair network, provide a courtesy vehicle and identify whether any injuries have been sustained
• We deliver a productive, reliable and cost effective repair service via a network of approved accident repair centres
• Our desktop engineering team uses both Audatex and Glassmatics estimates and imaging with the option of using engineering teams for physical site inspection
• We offer competitive total loss valuations and sale of salvage, via e-salvage
• An initial assessment is made by experienced personal injury claims technicians to assess legal liability, set an accurate reserve and select the best fit solution from your management infrastructure
• We offer rehabilitation via our vocational rehabilitational injury management company, Corpore, used when appropriate and liability is accepted
• You can access our network of loss adjusters and specialist building impact team, for a cost-effective settlement of property damage claims
• You can access our liability adjuster network for locus reports and interviewing witnesses, where this helps the liability investigation
• Our robust Imprest account management process ensures accuracy and security of funds
• Our quality and management controls ensures continued focus on each claim
• We provide tailored and meaningful management information
• Through our focused account management we deliver results

For further information about our service, please contact Jonathan Pritchard on +44 7879 067461 or email jonathan.pritchard@cl-uk.com