Specialist subsidence team

Market analysis in 2006 revealed a real need for a bespoke service for claims needing more specialist treatment.  So, our award-winning Specialist Subsidence Team was formed. Through our dedicated teams we offer a tailored service for complex commercial, broker-led, high net worth and complex subsidence claims.

Key benefits

• Our carefully selected subsidence and insurance experts are dedicated to the more specialist subsidence claim, and ring-fenced from the higher volume domestic claims
• Our full triage process ensures that the right individual is selected for the claim
• We provide a niche service without time constraints
• Our Project Managers are qualified to Chartered Engineer/Surveyor status and insurance qualifications, to minimum Dip CII

Key features

• We provide a personal service – we offer more one-to-one contact with you and your customers
• We work with our loss adjusting team to ensure that business interruption and other niche aspects are dealt with effectively
• We provide a specific repair network to handle the specialist repair work to a very high standard
• We will provide you with personalised management information, tailored to your specific needs

About our service
Our service can be tailored to meet your exact requirements, guaranteeing discerning customers the same standards and attention to detail they expect from you.

Our service and team is ring-fenced from the general volume subsidence claims work, they operate separate processes, and we ensure that they have
sufficient and additional time to work on more complex claims.

Our dedicated support staff, within our Specialist Subsidence Team, are all highly experienced and insurance qualified, providing proactive
communications and claims tracking. They will determine and manage the chosen contact method with all stakeholders.

For further information about our service, please contact Giles Carter, Subsidence Services Director on +44 1924 428660 or email giles.carter@cl-uk.com