Restoration

Through our Restoration Service we combine drying and repair in one process with independent validation of scope. Our service is designed specifically for insurers to avoid the high cost and inefficiencies of separate drying, and to shorten the overall repair period.

Every repair is overseen by a competent person experienced in insurance, and trained in the drying and restoration of water damaged buildings.

Our focus is on getting the property repaired in the shortest timeframe and with minimum disruption to your customers. We do this by bringing one repairer to site with the project management skills, training and resources to deal with all aspects of drying and repair as a continuous joined up process. In this way we avoid the costly and often unnecessary separate drying phase.

We use innovative drying techniquoures and materials to achieve a significant reduction in claim duration. Repairs start on day one by adopting parallel process working. Our process avoids the delays caused by disjointed, unmanaged sequential arrangements involving different contractors for each stage.

Drying is included within our repair rates as a fixed cost. This removes any incentive to prolong the drying phase and supports our focus on getting the repairs completed quickly. Our repair rates are competitively benchmarked.
Our service is fast and responsive providing national coverage. We pride ourselves in delivering excellent customer satisfaction by sticking to our project plans, and keeping the customer informed from day one to completion of the repairs. Our services is designed to compliment and support our claims management and surveying services.

Key benefits

• Our claim validation is delivered by insurance trained building adjusters who ensure that only valid claims proceed to repair. The right scope is agreed at the outset and the expectations of the customer properly managed to deliver the lowest portfolio spend on wet perils claims
• Our innovative drying and repair techniques deliver the lowest cost solutions for complex cases
• We work to the Financial Services Authority’s (FSA) guidance and ensure that your customers are always treated fairly, which minimises complaints and helps with customer retention
• We provide a one-stop 24x7 coverage, making us easy do business with
• Our bespoke portfolio reporting helps to evidence the savings we make for you

Key features

• Every job is overseen by an individual experienced in insurance claims management and trained in drying and restoration
• All drying costs are included within the repair rates. So you don’t pay for unnecessary and prolonged drying and the cost is fixed at the outset
• Every job is project managed by a single repairer from start to finish. Your customer has one contractor to communicate with, avoiding confusion and wasteful delays
• All our repairs come with a 12 month guarantee of quality and reliability giving your customers peace of mind that they have been looked after

For further information about our service, please visit www.oriel.co.uk contact; Richard Ayton-Robinson on +44 7880 780415 or email richard.ayton-robinson@oriel.co.uk