Regulated activities

For a broker or intermediary who provides or want to provide a claims handling service to their customers, there are specific regulatory responsibilities under the Financial Services Authority (FSA) rules.

In response to a clear market need, borne out of regulation, we have establised a separate company specifically to assist brokers, authorised to transact administration and performance duties in respect of claims they may handle on their customers' behalf.

Cunningham Lindsey Regulated Activities Limited is managed and accounted for separately within our business. It provides a branded, authorised claims facility which enables our clients to demonstrate compliance to the regulator.

Key benefits

• We provide a tailored response to meet your needs and budget
• We provide reassurance that compliance is in place and we take away the burden of compliance from you, freeing up resources elsewhere
• We manage all of your claims data centrally and provide management information to suit your needs - avoiding the need to chase various insurers for the claims experience

Key features

• Our service is provided by a separate authorised company and staff
• Our processes are designed to manage conflicts of interest
• Our training and assessment programme ensures training and competence compliance
• We comply with data protection and information management requirements

About our service
We provide:

• A single point of contact for you and your customers on a 24x7 basis
• The claim is allocated to the correct carrier within two hours. This ensures prompt attention is given to your customers
• Dedicated claims technicians who understand your processes and philosophies
• Case ownership ensuring one of your dedicated technicians handles the case from start to finish. This provides accountability and relationship building with your customers
• Proactive management of the carrier, in order to bring each claim a swift conclusion and ensuring that your customers are fully appraised of developments at all times
• Bespoke, meaningful management information (MI) in a format to suit you. You no longer need to chase all of your insurer partners for claims experience and MI
• Your branding can be applied to our service, as required

We will:

• Maintain and update data
• Track claims and monitor progress against robust service standards
• Identify and refer contentious issues

For further information about our service, please contact John Warwick on +44 7880 780529 or email john.warwick@cl-uk.com