Property owners

The property owners market is a niche sector where clients need bespoke claims handling services. We acknowledged this ten years ago and established our Property Owners Unit. Our specialist team that only focuses on claims emanating from this market.

We understand the unique needs of the property owners market. We have forged close relationships with brokers, insurers, managing agents, property owners and their customers.

Key benefits
Our service has been designed to:

• provide tailored solutions that meet the specific needs of the property owner
• offer a streamlined claims notification for all new loss instructions with our dedicated team
• provide flexible claims handling arrangements
• apply the right technical resource to property claims
• control the claims cost through account management over the entire portfolio

Key features

•  We have an established reputation for claims handlng in this sector, through a team with a proven track for delivering on your specific requirements. Through our trend analysis across the portfolio, we can identify the risk improvement opportunities
• We provide a scalable resource to meet demand in times of surge
• Through our trend analysisacross the portfolio, we can identify risk improvement opportunities
• We provide robust and relevant management information
• Our claims handling approach is fast, flexbile and focused on customer satisfaction. Claims can be notified 24/7 through our HelpLine, that also provides instant access to emergency contractors through our MaintenanceLine

For more information about our property owners service, please contact
Alistair Spence on +44 7887 632925 or email alistair.spence@cl-uk.com