Product recall services

Whether you looking for an expert to assist you in managing a product recall crisis or advice on how you can improve your risk – we can help.

Cunningham Lindsey and RQA are two leading companies specialising in product recall claims handling and crisis management. We have joined together to provide a unique service in product recall risk assessment, incident management and outlay recovery.

No one else provides the comprehensive global service we can offer
Manufacturers, importers, distributors and retailers are all vulnerable to the need to recall a product that has been sold in good faith into the market. Well known names in the commercial world are frequently in the media for instigating a product recall. Figures show an alarming increase in the number of product alerts and recalls. Handled badly and it is not an exaggeration to say that the future existence of the business can be put at risk. Handled well and brand damage and costs are minimised. 

Fail to plan or plan to fail
Don’t leave it until the crisis hits – this could be too late. Improve your risk, minimise the odds and have a plan.

We can help you:

• Improve your product quality
• Minimise your legal and insurance exposure
• Avoid costly and time consuming disputes with suppliers
• Improve the knowledge of your people
• Be prepared – with a recall prevention improvement plan
• Be prepared – with a recall management plan

And if the need arises to recall your product, we can provide:

• Emergency response on a global, 24/7 basis
• Crisis management and support
• Product retrieval from sales outlets
• Emergency Helpline for customer enquiries
• Consultants to deal with the media
• Cause and effect investigation
• Claim mitigation and validation

Plus the recovery of monies expended, we can:

• Investigate and advise on the prospect of a successful recovery
• Undertake local enquiries on a worldwide basis
• Work with our legal partners to seek to overcome jurisdiction problems

For more information on our Product Recall Service, please contact:
Andrew Robinson on 0161 910 5033 / 07880 780701 or andrew.robinson@cl-uk.com
Alan Vallance on 0121 233 6722 / 07880 780508 or alan.vallance@cl-uk.com

For further informaion on RQA click here or contact Vince Shiers on 0118 935 7242 / 07765 227193 or v.shiers@rqa-europe.com