Product liability

Product liability claims are often multidimensional and complex with competing interests and priorities. Minor defects in a product can have far-reaching consequences for the business and consumers involved.

Product liability claims need immediate investigation to secure evidence, such as photographs, contract documentation and statements, to ensure that the customer’s liabilities are quickly determined.

We use our experienced, liability adjusters to gather all the necessary information in a prompt efficient manner. All stakeholders are kept informed and up-to-date at all stages of the claim.

Key benefits

• Using the experience and expertise of our team, we help maintain key trading relationships which are under threat by the very nature of product liability claims
• We have a proven ability to field calls from affected parties or potential claimants to remove the burden from you and your customers
• We resolve claims practically and economically, saving time and money
• The wealth of technical and practical experience our adjusters bring to bear, reduces claims spend

Key features

• Our specialists handle the most challenging claims and provide consultancy and guidance
• We provide a consistent response across the country
• Our team has the skill and experience to handle product liability claims effectively
• They have an appreciation of the drivers; commercial awareness; a measured response; tact and diplomacy; and considerable experience of such losses to reconcile the different interests and achieve a balanced, cost-effective resolution
• We only use liability adjusters who are licensed to handle product liability claims. Licensing involves an intensive training and continuous development programme led by our Product Liability Principal Specialist
• Our team provides full geographic coverage, which enables a swift initial response and cost-effective site monitoring thereafter
• We employ engineers, agriculturists, surveyors, accountants, a solicitor, chartered loss adjusters, arbitrators, legal executives and law graduates. They are all readily available to provide the best solutions
• We have established relationships with external organisations who can provide expert advice and assist on minimising the impact of such incidents

For further information about our service, please contact Chris Morse on
+44 7880 780333 or email chris.morse@cl-uk.com