Motor theft

Motor fraud costs the insurance industry over £400m per annum. Both premediated and opportunistic motor fraud is growing, causing honest drivers' premiums to rise. If a motor insurer wishes to tackle fraudulent motor claims, they will need a team that can tackle the problem with understanding and patience.

Our claims investigations team has the expertise to help. Each member of this specialist division has been selected for expert skills gained in the police, loss adjusting and insurance sectors. We handle over 11,000 claims per year and know exactly what to look for.

To ensure each claim receives the most appropriate attention and to assist in keeping a close eye on our client’s costs, the tactics we use are matched
proportionately to the value of the claim and the likelihood of fraud and include:

• Desktop telephone interviews, including conversation management, which can help identify any areas that need close inspection to resolve the claim
• Case managed investigation, using our national field force who can assist in resolving issues face-to-face
• Database checks and verification, which facilitates a thorough investigation
• Liaison with emergency services and government agencies to tap into their source and provide a wider base to further collate information and support

Key benefits

• We combine protection from fraud with prompt validation of genuine claims, protecting the genuine customer and your reputation
• We reduce your claim spend through the economical detection and containment of fraud
• We have a clear fraud management strategy and focused resource. We pride ourselves on validating genuine claims speedily

Key features

• We offer national coverage through our field investigators, supported by our national field force
• We can provide forensic services for the examination of keys and documents
• We have a track record of delivering exemplary savings
• We have the IT capabilities to settle and manage claims in a paper-free environment

For further information on how to engage our service, please contact
Christian Aplin on +44 161 2377872 or email christian.aplin@cl-uk.com