HelpLine

Always there to Help 24x7x365.
Through HelpLine we remove the cost and inconvenience from you and provide your customers with access to help when it's most needed. Applying the best and most appropriate solution to every call.

We deliver five distinct service offerings:

• ClaimsLine: We service the claims needs of insurers, brokers and intermediaries and their customers. From capturing details of first notification of loss, to appointing emergency contractors or loss adjusters, through ClaimsLine we provide peace of mind that promises to you and your customers are kept
• MaintenanceLine: We provide bespoke solutions for the needs of property owners, letting agencies and tenants for the reporting of incidents and deployment of emergency tradesman
• ContractorLine: We offer home owners and tenants emergency access to a network of approved contractors
• FraudLine: We support local authorities, councils and housing associations in their fight against fraudulent claims, arson, anti-social behaviour and other low-level crimes. FraudLine and its sister service, CrimeLine, are publicised through local marketing campaigns encouraging members of the local community to anonymously report such incidents
• Home Emergency: A recent addition to the HelpLine family, which evolved from our MaintenanceLine concept. We offer claims management of home emergency and home assistance claims. We validate the claims, offer advice and deploy a contractor. We provide your customers with the best possible assistance within the limits of your policy

Key benefits

• We help to minimise the cost and effort of resourcing a 24x7x365 service
• We never turn anyone away, ensuring our client’s reputation is protected
• We save on claims costs through mitigation advice at times of emergency
• Our HelpLine matrix tool is tailored especially to brief staff on specific procedures and call handling for every client, available for referral 24x7

Key features

• You and your customers have access to emergency contractors and loss adjusters
• Our specialist operators provide professional and empathetic advice for your customers
• We offer a branded and tailored service
• We provide bespoke data capture
• Telephony management information is tailored to meet your requirements

For further information about our service, please contact Mike Evans on
+44 7768 031105 or email michael.evans@cl-uk.com