HelpLine

We remove the cost and inconvenience from you and provide your customers with access to help when it's most needed. Applying the best and most appropriate solution to every call.

We deliver eight distinct service offerings:

• Messaging Service: It can be costly to offer 24/7 opening hours, however, your customers may need to reach you out of normal working hours.  We offer a personal and cost-effective alternative where we take your messages and either forward the information to you and/or offer advice based on your specific guidelines
• Accident/Sickness/Incident Reporting: Many companies in the UK don’t have a central facility to record their employee sickness, absences or accidents that happen in the workplace.  We provide the means for employees to call-in with details on our friendly and confidential service
• Customer Satisfaction Surveys: We provide a bespoke, impartial and friendly service, contacting your customers to get their responses to your specific survey questions.  Responding to feedback can enable a company to stand out from the competition
• MaintenanceLine: bespoke solutions for the needs of property owners, letting agencies and tenants for the reporting of incidents and deployment of emergency tradesman
• ClaimsLine: from capturing details of first notification of loss, to appointing emergency contractors or loss adjusters, through ClaimsLine we provide peace of mind that promises customers are kept
• ContractorLine: home owners' and tenants' emergency access to a network of approved contractors
• FraudLine: support of local authorities, councils and housing associations in their fight against fraudulent claims, arson, anti-social behaviour and other low-level crimes. FraudLine and its sister service, CrimeLine, are publicised through local marketing campaigns encouraging members of the local community to anonymously report such incidents
• Home Emergency: claims management of home emergency and home assistance claims. We validate the claims, offer advice and deploy a contractor. We provide your customers with the best possible assistance within the limits of their policy

Key benefits

• We minimise the cost and effort of resourcing a 24x7x365 service
• We never turn anyone away, ensuring your reputation is protected
• We save on claims costs through mitigation advice at times of emergency
• Our HelpLine matrix tool is tailored especially to brief staff on specific procedures and call handling for you, available for referral 24x7

Key features

• You and your customers have access to emergency contractors and loss adjusters
• Our specialist operators provide professional and empathetic advice for your customers
• We offer a branded and tailored service
• We provide bespoke data capture
• Telephony management information is tailored to meet your needs

For further information about our service, please contact Mike Evans on
+44 7768 031105 or email michael.evans@cl-uk.com