Drainage services

Through our Drainage Service we deliver a one-stop investigation, validation and repair service tailored for the insurance market and designed specifically to drive down the portfolio cost of drainage claims.

Our service is delivered by WRc (Water Research Centre) trained technicians and WRc accredited contractors. This will give you peace of mind that the recommendations made and the repairs carried out are to the highest prescribed standards, by trained operatives using approved methods and materials. Our desk based technicians provide separate validation of cause.

Where a quotation is submitted with the claim, we bring scope inline with policy cover to avoid insurers paying for costly maintenance and improvement work. In this way we work with you to deliver the highest portfolio repudiation rates by tailoring our investigations and only repairing what is damaged.

We offer fixed repair rates and a range of innovative investigation techniques, including no dig solutions, to minimise costs where the repairs are covered by the policy.

Our national team will respond quickly. We are equipped with the latest technology to survey failures and rapidly clear blockages, often without the need for further work.

Key benefits

• Claim validation is conducted by our trained desk and field technicians who deliver the highest portfolio repudiation rates and ensure that only valid claims proceed to repair
• Using WRc accredited contractors ensures that we work to agreed protocols, controlling indemnity spend by bringing repair scope into line with policy cover
• Our innovative repair techniques help to deliver the lowest cost solutions for complex cases
• We work to the Financial Services Authority's (FSA) guidance and ensure that our client's customers are always treated fairly, which minimises complaints and helps with customer retention
• We provide a one-stop 24x7 coverage, making us easy to do business with
• Our bespoke portfolio reporting helps to evidence the savings we make for you

Key features

• Assured Repairs - All our repairs come with a 12 month guarantee of quality and reliability, giving your customers peace of mind that they have been looked after
• Shared Drains - These claims can be very time consuming and an administrative headache. Our dedicated team can deal with all aspects of shared drains issues
• Training - We can help you avoid the pitfalls associated with drain claims by assisting your staff with appropriate technical training

Our services include:

• Complex repairs including deep excavations and sheet works
• Emergency unblocking and repair
• Lateral cutting
• Patch lining
• Pipe de-scaling
• Pitch fibre pipe re rounding
• Root cutting
• Sewer surveys and tracing
• Subsidence related investigations
• Water jetting domestic and commercial

For further information about our service, please visit www.oriel.co.uk or contact Richard Ayton-Robinson on +44 7880 780415
or email richard.ayton-robinson@oriel.co.uk