Claims administration and management hub

Our hub is an outsourced claims administration and management service.

We provide an end-to-end service in administering and managing the claims process often involving multiple Third Party Administrators (TPAs). TPAs will principally include claims handling service providers, although this could also include other third parties involved in the claims process e.g. brokers,
solicitors or contractors.

Our current clients are drawn from a number of markets, both UK and Globally, encompassing insurers, intermediaries and corporates.

A need for our Hub could also arise where you may need a sole supplier arrangement across many lines of business, and a single point of entry. And where access and regular contact is required. The Hub is suitable for any company with a need for a claims management service.

Key benefits

• We save you management time to focus on core areas of your business
• Our Hub provides you with the opportunity to save on fixed costs by outsourcing your claims handling
• We save you time and effort in managing across multiple suppliers and various lines of business
• Our effective approach to managing multiple suppliers leads to a consistency of claims service, benefiting both you and your customers
• Our ability to pull data from a range of sources ensures you receive bespoke and consolidated management information

Key features

• Our service can be branded, as required
• We can provide you with a dedicated team
• Through our single point of notification, you will enjoy simplicity and convenience with direct access and contact for you and your customers
• We provide an integrated and multi-channel first notification of loss service
• Cover and triage is validated. Claims are then distributed to relevant TPAs
• Our case and diary management is built around your key milestones
• TPA relationships are managed for you
• Comprehensive management information will be supplied to meet your needs
• Regular alerts and updates will be provided to you
• Our Audit & Review service is compliant with the Financial Services Authority (FSA) guidelines
• We regularly undertake customer satisfaction surveys to benchmark feedback
• The payment of fees are administered by us
• Complaints are carefully managed and measured
• You and your customers have access to our award-winning IT applications

We deliver a wide ranging claims management service for you and your customers. This needs excellence in the areas of managing the claims process and the relationships involved in delivering the overall claims experience. We also ensure you remain continually informed and in control.

While the Hub team does not handle claims itself, its flexibility allows for the integration of claims handling and claims related services, broadening the offer into a fully outsourced claims service from us.

For further information about our service, please contact Steve Whetter on +44 29 2038 6916 or John Warwick on +44 7880 780529