Careers

Adjuster (TFS) – Greater Toronto Area
(posted 2 May 13)

Weekend Supervisor Call Centre – Hamilton, ON
(posted 9 Apr 13)

Adjuster – Guelph, ON
(posted 9 Apr 13)

Bilingual Help Desk Analyst – Mississauga, ON
(posted 25 Feb 13)

Bilingual Customer Service Representatives - Hamilton, ON
(posted 4 Feb 13)

Branch Manager - Various locations
(posted 21 Jan 13)

Telephone and Road Adjusters /Experts en sinistres route et au téléphone - Quebec
(posted 9 Jan 13)

Adjuster (TFS) – Greater Toronto Area

Cunningham Lindsey has a dedicated Transportation Fleet Services (TFS) division, providing a complete range of claims adjustment services.

We have an immediate career opportunity for a performance-driven, experienced TFS Adjuster to cover the GTA and work from our Head Office in Mississauga.

The ideal candidate will have proven adjuster abilities with a minimum 2 years' experience handling transportation claims and must have completed or be working toward their CIP designation. Excellent communication, analytical and negotiating skills are a must.

Interested and qualified applicants should submit their resume as soon as possible via email to Joel McQuilkin at Jmcquilkin@cl-na.com

Weekend Supervisor Call Centre – Hamilton, ON

Cunningham Lindsey Canada Limited specializes in independent insurance claims adjusting, appraisal, and loss management services through a network of 500 professionals in branch offices nationwide. We have an immediate opening for a Weekend Supervisor at our Call Centre in Hamilton, ON.

In this exciting full time role, you will be responsible for growing, managing and motivating a professional team. It will cover all weekend and holiday shifts and will cross over in to weekday shifts.

The successful candidate will oversee the four key drivers of our business: Revenue, efficiency, client satisfaction, and employee satisfaction. Other specific tasks include the following:

• Roster check/ Attendance. Are all scheduled staff present and on time?
• Address deficiencies: Call in more staff if agents are sick, recommend scheduling changes to meet call arrival patterns
• Shift briefings: Face to face individual and small group meetings. Short duration. Insure the staff are aware of any and all announcements and updates
• Real time coaching: A minimum of 5 real time coaching sessions where the supervisor plugs into the agents' phones to listen to live calls and provide feedback to the agent on the calls including but not limited to process, use of call centre tools (Tracking inquiries correctly) soft skills and content of claims and inquiries.
• Complete a call audit form for each call. There should be a mix of claims and inquiry calls
• Shift end report: Service level, abandonment rate, challenges and successes during the shift, recommendations, possible complaint issues. This will keep the management team in touch with each shift and minimize surprises.
• Take calls and QC

Cunningham Lindsey offers an attractive and competitive compensation package. Interested and qualified applicants should submit their resume via e-mail to tstuart@cl-na.com

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Adjuster – Guelph, ON

Cunningham Lindsey Canada Limited specializes in independent insurance claims adjusting, appraisal, and loss management services through a network of 500 professionals in branch offices nationwide. We have an immediate opening for an Adjuster in our Guelph, ON office.

As our ideal candidate, you will be an All Lines Licensed Adjuster. You will also have at least 5 years experience handling claims of varying complexity and will have completed or be working towards your CIP designation. You will also possess excellent analytical and negotiating skills and a strong commitment to quality and customer service. Candidates must also possess excellent organizational skills and have proven adjusting abilities. You will also play a major role in motivating and mentoring staff members, and have the people skills necessary to work in a team environment.

Cunningham Lindsey offers an attractive and competitive compensation package including benefits and a company sponsored pension plan.

Interested and qualified applicants are encouraged to submit their resume to hrcanada@cl-na.com

We thank all interested parties, however only those chosen for an interview will be contacted.

Bilingual Help Desk Analyst – Mississauga, ON

Cunningham Lindsey Canada Limited specializes in independent insurance claims adjusting, appraisal, and loss management services through a network of 500 professionals in branch offices nationwide. We are expanding our IT department and have an immediate opening for a Bilingual Help Desk Analyst.

As a Help Desk Analyst, you will be responsible for providing computer hardware and software support to Cunningham Lindsey employees. This role is located in our Mississauga Head Office location and is part of our North American support team.

Our ideal candidate will have at least 2-4 years of experience working in a help desk/customer service environment and have advanced knowledge of computer hardware and software, particularly Windows XP/Windows 7 and Microsoft Office. Post-secondary education in computer science/information and fluency in French and English are important. Superior interpersonal and communication skills will allow you to be successful in this role; a basic understanding of the insurance adjusting industry and a background in insurance would be considered an asset, although is not required.

Cunningham Lindsey offers an attractive and competitive compensation package. Qualified applicants are invited to submit resumes in confidence to hhendi@cl-na.com

We thank all applicants for their interest; however only those selected for an interview will be contacted.

Bilingual Customer Service Representatives - Hamilton, ON

We currently have openings for multiple Bilingual Customer Service Representative for our Cunningham Lindsey Intake Solutions office in Hamilton, ON.

In this role, you will be responsible for handling emergency after-hours calls for property and automobile insurance claims at our state-of-the-art call centre based in downtown Hamilton, ON. 

The successful candidate will be fluently bilingual in English and French (oral and written) as well as be proficient in Windows 7/Vista/XP and Microsoft Office 2007/2010.  They will also have excellent typing skills and have previous experience dealing with customers. Preference will be given to candidates with previous call centre experience.  No insurance experience is necessary! 

Applicants for full time must be available to work rotating day/night shifts.  All part time applicants must be available to work 12 hour shifts and be available to work all holidays and weekends.

Interested and qualified applicants are encouraged to submit their resume by clicking "Apply Here" below. 

We thank all interested parties, however only those chosen for an interview will be contacted.

Branch Manager - Various locations

Cunningham Lindsey specializes in independent insurance claims adjusting, appraisal, and loss management services through a network of 500 professionals in branch offices nationwide.

We are currently seeking Branch Managers for the following locations:

• St. John's, NL
• Moncton, NB

The ideal candidate will be an All Lines Licensed Adjuster with five to seven years of experience in independent adjusting. They will be well organized with excellent analytical and negotiating skills, plus the people skills and experience necessary to manage a busy office. They will also have a strong commitment to quality and customer service and the ability to successfully market business.

Along with new challenges and opportunities for career growth, Cunningham Lindsey offers you a competitive remuneration and benefit package, a company sponsored pension plan, recognition programs, and in-house training and development. Interested and qualified applicants should submit their resume via e-mail to hrcanada@cl-na.com (Please indicate your desired location in the subject header).

We thank all interested parties, however only those chosen for an interview will be contacted.

Telephone and Road Adjusters /Experts en sinistres route et au téléphone - Quebec

Cunningham Lindsey Canada Limited specializes in independent insurance claims adjusting, appraisal, and loss management services through a network of 500 professionals in branch offices nationwide. We are currently recruiting Telephone and Road Adjusters for several locations in Quebec.

The successful candidates will possess an AMF license (Class 5 a – Personal and Commercial lines) and have experience as direct damages or liability road adjusters. We are also seeking automobile insurance and liability telephone adjusters.

The chosen candidates will be computer proficient, possess strong analytical skills and excellent organizational, communication, and negotiation skills.  Bilingualism will be an asset or mandatory depending on the regions.
 
Cunningham Lindsey offers an attractive and competitive compensation package including benefits and a company sponsored pension plan. Interested and qualified applicants should submit their resume via e-mail to hrcanada@cl-na.com.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

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Experts en sinistres route et au téléphone – Plusieurs postes dans diverses succursales au Québec

Les candidats choisis seront titulaires d’un permis d’expert en sinistres de l’Autorité des marchés financiers en règle (classe 5a – particuliers et entreprises) et posséderont de l’expérience comme expert en sinistres route en dommages directs ou en responsabilité.  Nous sommes également à la recherche d’experts au téléphone en assurance automobile et en responsabilité.

Les candidats retenus posséderont des compétences en informatique, un esprit d’analyse très développé, de même que d’excellentes aptitudes en matière de communication, d'organisation et de négociation. Le bilinguisme sera considéré comme un atout ou sera obligatoire selon les régions.

Cunningham Lindsey offre des conditions de rémunération intéressantes et concurrentielles comprenant des avantages sociaux et un régime de retraite d’employeur. Nous invitons les candidats qualifiés et intéressés à soumettre leur curriculum vitæ par courriel à hrcanada@cl-na.com.

Nous remercions tous les candidats de leur intérêt; toutefois, nous ne communiquerons qu’avec ceux retenus pour une entrevue.