Call Centre Response

Whether it's after hours response, back up support during peak periods, or complete call center capabilities, our wholly owned subsidiary, Cunningham Lindsey Intake Solutions (CLIS) provides fast, friendly, multilingual call centre response 24 hours a day, 7 days a week.

Toll free

CLIS offers a toll free number, 1-800-ADJUST4, which can be utilized from any location across North America.

Fast Response

CLIS is quickly gaining the reputation as a superior customer contact center for the insurance industry. Service driven, we guarantee better than the industry average response rates and currently operate at a 80/20 Telephone Service Factor and a 5% Abandonment Rate.

This high degree of performance saves you settlement dollars by responding quickly to each loss. It also ensures that callers have an easy, fast, stress-free experience.

Trained, Experienced People

Good people are at the root of our service. Friendly and courteous, our trained Customer Service Representatives (CSR) are experienced at responding to the sensitive nature of all loss reporting.

Managers supervise dedicated teams to ensure employee performance is at consistent high levels and protocols and instructions are understood and followed.

Customized Greetings

Using branded lines and customized greetings we can maintain your relationship with the caller. Our branded lines will identify your business to the CSR responding to the call and will prompt your customized protocals and instructions to be followed. Customized greetings enhance the callers experience and ensure a seamless transition between your business and ours.

Customized Data Collection

The information we collect, record and distribute is determined by you. We will follow your instructions for tailored questions or specific work flows.

Reduced Set Up Costs

We can save you money on IT costs. By utilizing our systems, we assume responsibility for the skyrocketing costs that go hand in hand with purchasing, developing and maintaining state of the art telephone and intake administration IT equipment.

And don't forget the cost of hiring, training and employing quaified personnel. We'll pick up these costs as well when you make CLIS your intake service provider.

Our bottom line - Let us reduce your costs and improve your bottom line profitability.

Quality Controls

At CLIS, you can be assured of quality. We integrated quality control checks throughout the call flow process. System safeguards ensure all required information is captured. Quality Control Supervisors (QCS) audit each set up for simple grammar and punctuation in addition to critical details like ensuring special intake instructions are followed and

For more information, contact:

Shelby Gray,
AVP - National Service Centre
50 Burnhamthorpe Rd. W., Suite 1102,
Mississauga, ON L5B 3C2
Tel (905) 896-8181
Fax (905) 896-3485
srgray@cl-na.com