Catastrophe response

Extraordinary events cause havoc to local communities and significantly disrupt the lives of their residents. Customers need immediate assistance. Our catastrophe response team has an unmatched track record in providing customer care and understanding in times of disaster.

To service your customers, and to keep you informed, we develop comprehensive response plans that include logistical, resource and infrastructure components. A dedicated on-site catastrophe manager and our account managers, keep stakeholders fully appraised through regular meetings and management reports as developments unfold.

Claim costs are managed through the completion of comprehensive scopes of damage and schedules of loss during the initial inspection. Emergency repairs and quotes are coordinated through our supplier management centre, and the quality of claim assessments are continually monitored to minimise claim cost variations that have caused issues in past disasters.

Key benefits

• Single point of contact
• Local supervision ensures quality, accuracy and timeliness of all catastrophe losses
• Rapid mobilisation of staff and infrastructure
• After hours call response 24 hours a day, 365 days a year
• Online access to your claims information

For further information please contact Brad Mountford